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FAQs

When is last orders deadline for delivery in time for Christmas?

For UK only, last orders can be processed up to midday on December 20th.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

When will you deliver?

Once your payment has cleared I will dispatch your goods within 3 working days by Royal Mail First Class or Airmail as appropriate. I charge costs of postage and packaging and endeavour to keep charges as low as possible. The buyer is responsible for all import taxes which may apply.

Additional product information

Colours and embroidery will vary slightly due to the unique, handmade nature of my products. Screen colours will vary depending upon your browser and resolution and so accuracy cannot be guaranteed. Item availability is shown in good faith but may change at any time. Items should never be kept in direct sunlight and some fading will always occur to textiles on permanent display. My soft toys are often made using small buttons and so are not suitable for children and babies under the age of 36 months.

Returns

If you change your mind about the item you have purchased, please contact me in the first instance to discuss a refund/ exchange. In any event the item must be returned within 7 days in the original packaging. Please obtain a proof of posting for your own security. I will refund the cost of goods but cannot refund the original or return postage nor any applicable paypal costs. Please note that personalised or bespoke items can only be returned if faulty.

Where can I find out more about your work?

You can see my website at www.teenavallerine.co.uk I also have a blog www.kitschenpink.blogspot.com. Do pop on over and say hello!